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Shipping & Returns Shipping & Returns
Returns, Refunds and Exchange Policy

How to return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@soundsoundllc.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to: Sound Sound llc
Returns Department: tracking number
13940 Bammel N. Houston #225
Houston, TX 77066
3. Include in your package a signed letter stating the reason for your return and the original receipt

Return exceptions
Software cannot be returned if opened

Restocking fee
All items are subject to a 20% restocking fee. This will be deducted from your refund. We also do not refund the original shipping that you paid on the order.

Exchanges
If the item is in like new condition, you may exchange the item for another item we have available. You will not be subject to a restocking fee in this case, but you will have to pay return shipping.

Payment Policy
Accepted methods of payment
Credit Card (Visa, Master Card, American Express)
Check/Money Order

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Mailing Address for Check/Money Order
Sound Sound LLC
13940 Bammel N. Houston #225
Houston, TX 77066

Shipping Policy
Turnaround
All orders are shipped within 48 hours M-F 8am to 5pm

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FEDEX
DHL

Order Tracking
If a tracking # is provided by the shipper carrier, we will update your order with the tracking information. Please note that some orders using 1st class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order if you decide.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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